Privacy Policy

Digital Gift Cards — Last Updated: February 12, 2026

Digisales ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services to purchase digital gift cards. It is written in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

1. Who We Are

Digisales is a digital gift card retailer operating in Toronto, Ontario, Canada. We sell digital codes and prepaid cards for third-party platforms and services. We are the data controller responsible for your personal information collected through our platform.

For any privacy-related inquiries, you may contact us through our official WhatsApp support channel or via email as listed on our website.

2. Information We Collect

2.1 Information You Provide to Us

When you use our services, we may collect the following personal information that you voluntarily provide:

• Full name
• Email address
• Phone number (including WhatsApp contact)
• Username or account ID for the platform you are purchasing a gift card for
• Payment information (processed securely through our payment providers — we do not store full card details)
• Communications you send us via WhatsApp, email, or other support channels

2.2 Information Collected Automatically

When you access our website or digital storefront, we may automatically collect certain technical information, including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our platform
• Referring URLs

2.3 Transaction & Order Records

For every purchase, we maintain detailed transaction records including:

• The digital code(s) issued to you, including issuance timestamp and delivery confirmation
• Order amount, payment method type, and transaction date
• The username or account ID you provided at the time of purchase
• Any support interactions related to your order

Note: These records are retained to protect both you and Digisales, including for fraud prevention and dispute resolution purposes.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 To Fulfill Your Orders

• Process and deliver digital gift card purchases
• Send order confirmations and delivery notifications
• Verify your identity and account details prior to delivery

3.2 Customer Support

• Respond to your inquiries and support requests
• Investigate reported issues with codes or orders
• Verify claims against our transaction records for dispute resolution

3.3 Fraud Prevention & Security

• Detect, investigate, and prevent fraudulent transactions or abuse of our services
• Maintain records to verify the validity of codes at the time of delivery
• Cross-reference account information to identify suspicious activity
• Report confirmed fraud to relevant authorities, including the Canadian Anti-Fraud Centre (CAFC)

3.4 Marketing & Communications

• Send promotional offers, new product announcements, and personalized deals via WhatsApp or email, where you have consented to receive such communications
• Conduct customer satisfaction follow-ups

You may withdraw consent for marketing communications at any time by contacting us. Withdrawal of marketing consent does not affect your ability to use our services.

3.5 Legal & Compliance

• Comply with applicable Canadian laws and regulations
• Enforce our Terms & Conditions of Sale
• Respond to legal requests, court orders, or regulatory inquiries

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, hosting providers, and communication platforms (including Meta/WhatsApp). These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.2 Vendors

In limited cases related to dispute resolution or code verification, we may share relevant order details (such as the code and your account ID) with the third-party Vendor (e.g., Steam, PlayStation, Google) to confirm whether a code was valid or redeemed. We share only the minimum information necessary.

4.3 Legal Obligations

We may disclose your information if required to do so by law, regulation, or valid legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Fraud Reporting

If we have reasonable grounds to believe a customer has engaged in fraudulent activity against Digisales (including false claims of non-delivery or non-functioning codes), we reserve the right to report relevant information to the Canadian Anti-Fraud Centre (CAFC) or local law enforcement authorities.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When personal information is no longer required, we will securely delete or anonymize it.

6. Your Privacy Rights

Under PIPEDA and applicable provincial privacy law, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us through our official support channels. We will respond to your request within 30 days. In some cases, we may be unable to fulfill a request where doing so would conflict with our legal obligations or our ability to prevent fraud.

7. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device. We use cookies for:

• Session management and platform functionality
• Analytics and understanding how our platform is used
• Fraud detection and security monitoring

You may disable cookies through your browser settings; however, doing so may affect the functionality of our platform.

8. WhatsApp & Messaging Communications

We use WhatsApp (operated by Meta Platforms, Inc.) as a primary communication channel for order delivery, customer support, and marketing. By providing your phone number and consenting to WhatsApp communications, you acknowledge that:

• Your phone number will be used to communicate with you via WhatsApp.
• Meta's own privacy policy and terms govern the WhatsApp platform itself.
• We comply with Canada's Anti-Spam Legislation (CASL) for all commercial electronic messages.
• You may opt out of promotional WhatsApp messages at any time by notifying us through our support channel.

Transactional messages (such as order confirmations and delivery notifications) are not subject to opt-out, as they are necessary to fulfill your purchase.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of transaction records and customer data
• Access controls limiting who within Digisales can view personal information
• Use of reputable third-party payment processors who maintain their own security certifications

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that their child has provided us with personal information without consent, they should contact us immediately and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our official support channels:

• WhatsApp: Available on our website
• Email: Available on our website
• Location: Toronto, Ontario, Canada

We are committed to resolving any privacy concerns promptly and transparently.